COVID-19 update: the latest on our services

As circumstances continue to develop in the COVID-19 pandemic, Jet Aire wanted to give you an update on our operational plans, our social responsibility and the measures taken to ensure that we keep our people, our customers and the general public safe.

This is a complex, evolving situation and its impact is being assessed daily. From the outset, Jet Aire DC Ltd has acted quickly to follow government guidelines, helping to prevent the spread of the virus in our offices, work sites and supply chain. Maintaining everyone's safety is our number one priority.

We are slowly ramping back up to full operational capacity to cope with the demand for essential works and in line with supporting the construction industry as it remobilises. However, we continue to maintain strict standard operating procedures on site, adhering to all safety measures including social distancing. Staff who are able to work from home are continuing to do so. The below adjustments to our operations came into effect in March and they remain in place.

Site Operations

Our site engineers are observing increased hygiene and social distancing measures. As a matter of course, our site teams wear suitable protective clothing and equipment to maintain safety in everyday operations and the nature of their work requires a clear understanding of infection and contamination control. Procedures, cleaning and PPE are provided in line with industry best practice for working and keeping safe in this environment. These include gloves, masks and goggles. As keyworkers, our drainage engineers are providing essential front-line services to prevent pollution and keep utilities functioning for the UK’s industries.

Office Operations

When the COVID19 pandemic broke, Jet Aire set up teams of office and remote workers to ensure that all of our business functions remain intact and that the risk of contracting or spreading the virus has been minimised. However, from 25 March our Leeds and Middlesbrough depots will operate solely as a hub for our operational team and a base for our fleet. All office and administrative staff are working from home, avoiding non-essential travel and movement. All office functions will be carried out off-site with remote staffing. Only absolutely essential visits will continue and one Operational Manager will remain in each site.

The usual numbers will still apply for telephone enquiries regarding works:

Leeds 0113 393 5500

Middlesbrough 01642 690045

Emails will also be monitored and answered remotely: (Leeds) (Middlesbrough) (all reactive work)

Essential Services

Our services feature in the UK's 'Key Workers List' and we are still available to carry out ‘essential’ work (only) if required. We have a duty to provide front-line services in these extremely challenging times and we will continue to attend and carry out essential reactive cleansing, remedial and relining works to keep oil, gas, electricity, water and sewage networks in full operation. We will be working diligently and above all safely, to ensure the prevention of pollution incidents and the protection of our country’s infrastructure.

Jet Aire’s senior management is meeting daily to assess the ongoing situation, discuss the latest government guidelines and communicate any new developments to all staff. Regular reviews and Risk Assessments carried out to ensure all areas of the business operate in accordance with government guidelines. We will update you further should anything change over the coming days and weeks.

We would like to take this opportunity to wish you well during this very worrying period. We hope that you, your family and your colleagues remain safe and well. Thank you for your continued loyalty and support.