News

Jet Aire helps client to set industry-leading standards

Jet Aire are delighted to report that our client, Northumbrian Water, has been rated number one for customer satisfaction across the whole of the UK’s water and wastewater industry.


Regulator Ofwat has completed its latest SIM (Service Incentive Mechanism) survey and Northumbrian Water scored 4.81 out of a possible 5 in the Wastewater category, placing it at the top of a nationwide list of utilities companies. The score was an all-time SIM record! Jet Aire was one of a select group of key contractors thanked for helping the company to set the highest standards. Benn Elsey, Sewerage Repair and Maintenance Project Manager at Northumbrian Water, offered these kind words:


“You are all a very important part of the process to get us to that position. From management teams to the operatives who knock on customers’ doors, everyone plays an important part in the customer journey. I would personally like to thank you all for your very important contribution and working with us on delivering excellent Framework customer service. I very much hope that our work into the New Year supports continual improvement and consistency and as always your full support to delivering industry-leading customer service is very much appreciated.”


SIM was established to encourage water companies to strive for better customer service. It measures key aspects of service delivery and how well companies have dealt with all types of contact from customers.